My Career: ‘No two days are the same working in security'

Name: Shenan O’Mahony

Age: 45

Lives: Mallow

Job Title: Security Manager, Port of Cork Company

Salary Bracket: €50-€60k.

Educational Background: I have completed Port Facility Security Officer (PFSO) and The ISPS Training 3.24, I have a QQI Level 6 major award in Security Operations, this covered topics such as Supervisory Security Management, Conflict Management, Business Management, Customer Service, Crime Prevention and Safety Management.

I was the first woman in Ireland to complete the IFPO Certified Protection Officer (O) course. I qualified as a trainer and facilitate Manual Handling, CFR First Aid, and Fire Safety Awareness training.

Hobbies: During my down-time, I do enjoy regular walks with the dogs - they can be both relaxing and beneficial, going to watch my son playing rugby, or just chilling at home watching Netflix.

Describe your job in five words: ive, Leadership, Diverse, Responsibility, Collaboration.

Describe yourself in five words: Positive, Professional, Polite, Approachable, Understanding.

How long are you doing this job? I started working in the Port on January 1, 2024.

How did you get this job? Upon finishing my Security Operations course, I was ed via LinkedIn regarding the job. I had a discussion with my mentor about career growth. I enjoyed my old role, but since my eldest son was beginning university, this was a financially advantageous opportunity. After researching the job, it appeared to be an incredible chance that I couldn’t decline, and I was offered the position successfully.

Do you need particular qualifications or experience? Yes, as well as my existing qualifications, I needed to complete Port Facility Security Officer (PFSO) and The ISPS Training 3.24, officially known as the ‘Security Awareness Training for Port Facility Personnel with Designated Security Duties’. It is designed to equip port facility personnel with the necessary knowledge and skills to effectively perform security-related duties in compliance with international maritime security regulations. This training is aligned with the International Ship and Port Facility Security (ISPS) Code and is crucial for ensuring the safety and security of port operations.

Is your industry male or female-dominated? The security industry in Ireland is predominantly male-dominated, with women making up only 17% of the sector. Additionally, I am the only female director on the board of the Security Institute of Ireland.

The SII is dedicated to enhancing professional standards in the Irish private security industry through training, research, and compliance with regulatory requirements commitment to life-long learning.

Is your job stressful? How? Rate it on a scale of 1-10: Yes, and I would say 6. I enjoy my job and have learned good time management skills. I work in a very ive environment and encourage the team to keep learning and developing life skills such as mental health awareness, time-keeping and critical incident stress management peer .

We have regular training on different scenarios that we may face and have built a fantastic network, developing and growing together, always looking at different ways to make things better.

The role typically involves adhering to strict protocols and regulations, which can limit decision-making autonomy. This lack of control can be a source of stress.

There can be long hours and irregular schedules including nights and weekends, especially during cruise season or in the event of an emergency or weather warnings. Such schedules can disrupt work-life balance.

Dealing with incidents involving violence or distressing situations can take an emotional toll leading to burn-out or mental health issues and knowing when to step back and take a breath and delegating is crucial. Leading a team requires effective communication and conflict resolution skills, which can be challenging in high-stress environments, so you need to be able to take time out and be aware of this.

I do love my job, no two days are the same.

Over the past year, I have faced numerous situations that required quick thinking and effective problem-solving, which contributes to personal and professional development.

Another significant aspect is the exceptional team environment, working alongside dedicated colleagues fosters a sense of camaraderie and teamwork. Implementing new security protocols means they play an essential part in protecting both personnel and visitors at the port. This sense of purpose can be incredibly fulfilling, knowing that my team’s efforts directly impact the wellbeing of others.

We foster a culture of respect and teamwork creates a positive work environment. In my previous role, I valued the ive atmosphere I worked in and have brought this with me and encourage open communication and mutual respect among team . Such an environment not only boosts morale, but also enhances job satisfaction and the combination of professional growth opportunities, teamwork, contributions to safety, a positive work environment, and excitement for future prospects all contribute to job satisfaction.

Advice to those who want your job?

Working in the security industry is a huge umbrella, from retail to door security and events to corporate positions, static patrol and response, there is such a wide variety to choose from and in the last 20+ years I have worked in most areas. I didn’t think there was much more on the physical side of security to learn but there is so much more.

To work as a security officer at the Port of Cork, it is essential to understand the responsibilities and requirements of the position. 

Security officers are tasked with protecting customers, monitoring premises, conducting regular patrols, responding to alarms, and enforcing company policies. Therefore, having strong observational skills and the ability to handle emergencies calmly is crucial.

To become a security guard, you will need to obtain the necessary PSA License training and ensure you have an in date PSA license. A good level of English language is required to do report writing and for communication.

Any other comments?

Security is the backbone of most industries and we need more women who have life experience in various roles, who can transfer theses skills to the security industry.

There is an increasing demand for female representation in the security sector. Women often approach challenges differently than men, which can lead to innovative solutions and improved strategies for security operations. This diversity is essential in addressing the complex and evolving threats faced by the industry today.

Women tend to excel in communication skills, which are vital in security roles that require interaction with various stakeholders, including clients, employees, and the public. Their ability to build trust and rapport can lead to better outcomes in conflict resolution and community engagement. This is particularly important in environments where effective communication is crucial for safety.

Incorporating more women into the physical security workforce reflects the broader society they serve. A gender-diverse workforce ensures that security measures are inclusive and considerate of different needs and perspectives within communities. This representation can enhance public confidence in security services.

Increasing female participation helps combat existing gender biases within the industry.

By breaking down stereotypes that suggest women are less capable in physically demanding roles, organisations can create a more equitable environment where all individuals are valued based on their skills. More women in leadership positions within physical security serve as role models for young girls considering careers in this field. Their success stories can inspire future generations to pursue opportunities traditionally dominated by men, thus gradually changing the landscape of the industry, and can be used as stepping-stones to gain confidence when dealing with of the public.

It is a vital experience that may them into different careers within the emergency services, such as gardaí, prison service, army, navy, and learn life skills that will stand to them.